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Return/Exchange Options
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You can cancel your Online Store order until 16.00 on the same working day. You can send your order cancellation request to +90 232-482 18 38 - +90 530 915 12 97 or info@pinarsems.com.tr address by specifying Name-Surname-Order No.
In cases where you think that the problem in the product is due to production; You can send the product to us with its invoice for inspection and follow the process on +90 232-482 18 38 - +90 530 915 12 97.
The products you want to exchange must be delivered to the cargo within the day of receipt. Exchanges of products that are not delivered to the cargo on the same day are definitely not accepted! For exchange transactions; You can contact +90 232-482 18 38 - +90 530 915 12 97.
You can send the product to be exchanged, together with the invoice, by filling out the exchange form.
DIn exchanges, the shipping fee belongs to the customer.
(We have agreed YURTİÇİ CARGO You can send a more suitable amount.)
Our address: Pınar Şems, Akdeniz Mah, Necati Bey Bulv, No:31/A Konak/İZMİR
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